Privacy Policy
Last updated: March 27, 2026
At Rioace, we are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.
Information We Collect
We collect personal information such as your full name, date of birth, residential address, email address, phone number, and government-issued identification (e.g., driver's licence or passport) for account creation, age verification, and compliance with Australian anti-money laundering laws. We also gather financial details like banking information and transaction records for payment processing. Technical data including IP address, device information, and gaming activity such as betting history and preferences are collected to enhance security and service personalization.
How We Use Your Information
We use your personal information to provide and manage your account, process transactions, verify identity, and ensure compliance with Australian gambling regulations and AUSTRAC requirements. This data helps personalize your gaming experience, prevent fraud, and improve our services through analysis of usage patterns. We may also use it for responsible gambling measures and to communicate important updates or promotions relevant to your account.
Information Sharing
We disclose personal information only when required by Australian law, such as to AUSTRAC for anti-money laundering compliance, state gambling regulators, or law enforcement agencies investigating illegal activities. We may share data with trusted service providers (e.g., payment processors) under strict confidentiality agreements compliant with the Australian Privacy Principles. We do not sell your information to third parties.
Data Security
We protect your personal information using end-to-end encryption for data transmission and storage, secure servers in controlled environments, and compliance with PCI DSS standards for payment data. Regular penetration testing, vulnerability assessments, and automated threat detection systems help safeguard against unauthorized access. Our employees undergo privacy training and are bound by confidentiality agreements, with data retained only as long as necessary to meet legal obligations like seven-year retention for AML records.
Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information held by us, subject to legal exceptions. You may request details of the information we hold and seek corrections if it is inaccurate or outdated. We will respond to such requests within 30 days, and you can complain to the Office of the Australian Information Commissioner if unsatisfied with our handling.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyze usage, and provide personalized gaming experiences. These tools collect anonymized data on your interactions, which you can manage through browser settings or our cookie consent tool. Essential cookies are required for secure account operation.
Contact Us
For privacy concerns or to exercise your rights, contact our Privacy Officer. Email us at [email protected].